Return policy

Return Policy - Sézane

At Sézane, we want you to love your purchase. If for any reason you are not completely satisfied, we have a straightforward return policy to ensure a hassle-free experience.

1. Return Eligibility

  • Items can be returned within 60 days of receiving your order.
  • To be eligible for a return, items must be:
    • Unworn and unwashed
    • In their original condition with all tags attached
    • Not marked as final sale

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Log in to your Sézane account.
  2. Go to the Order History section and select the order you wish to return.
  3. Click on the Return button next to the item(s) you want to return.
  4. Follow the instructions to print your return label.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

4. Refund Process

  • Once we receive and inspect your return, we will process your refund within 5-10 business days.
  • Refunds will be issued to the original payment method used during purchase.
  • Please note that shipping costs are non-refundable.

5. Exchanges

If you would like to exchange an item for a different size or color, we recommend returning the original item for a refund and placing a new order for the desired item.

6. Final Sale Items

Certain items may be marked as final sale and are not eligible for return. These items will be clearly indicated on the product page.

7. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at [customer service email/phone number].